Shipping policy

Shipping Policy – Ashee’s

Last Updated: August 18, 2026

Thank you for shopping with Ashee’s. We are committed to providing a smooth and reliable shopping experience. Please review the following Shipping Policy before placing your order.

1. Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During holidays, sales, promotions, or periods of high order volume, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping & Delivery Times

Delivery times depend on your location, shipping method, carrier, and fulfillment location.

United States

Standard Shipping: Approximately 7–15 business days

International Orders

Standard International Shipping: Approximately 10–25 business days

These delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather, carrier disruptions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout.

Shipping costs may depend on:

Delivery destination
Shipping method
Product size and weight
Shipping carrier
Order quantity

From time to time, Ashee’s may offer free shipping promotions or discounted shipping.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking number and tracking link, when available.

Please allow 24–72 hours for tracking information to become active or update in the carrier's system.

If your tracking information does not update immediately, please allow additional time for the carrier to scan and process your package.

5. Shipping Delays

While we work with shipping and fulfillment partners to deliver orders as quickly as possible, delays can occasionally occur.

Possible causes of delays include:

Customs clearance
Severe weather
Public holidays
Carrier delays
High shipping volumes
Incorrect or incomplete address information
International transportation delays
Unexpected events beyond our control

If your order has exceeded the estimated delivery window, please contact us so we can assist you.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Full name
Street address
Apartment/unit number
City
State/Province
ZIP/Postal code
Country
Contact information

If an incorrect address is provided and the order has already been shipped, we may be unable to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.

7. Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Ashee’s is not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

Checking around your delivery location.
Checking with household members or neighbors.
Contacting the shipping carrier.
Contacting your local delivery office.

If the carrier confirms that your package was lost during transit, please contact us so we can review the matter.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their local authorities.

Ashee’s does not control customs charges and cannot guarantee whether an order will be subject to additional fees.

Customers are responsible for complying with the import regulations and requirements of their country.

9. Multiple Shipments

Some orders may be fulfilled from different locations or suppliers. As a result, items from the same order may occasionally arrive in separate packages.

You may receive:

Multiple packages
Separate tracking numbers
Packages arriving on different dates

This does not necessarily indicate that an item is missing from your order.

10. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to:

Local laws and regulations
Customs requirements
Carrier restrictions
Import restrictions
Product-specific restrictions

If we are unable to ship an order to your selected destination, we will contact you regarding the available options.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide clear photographs of:

The shipping package
The shipping label
The damaged product
Any visible damage to the packaging

We may require this information when submitting a claim with the shipping carrier or fulfillment partner.

12. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests, but cancellations may not be possible once an order has entered the fulfillment or shipping process.

If your order has already shipped, you may need to follow our Return & Refund Policy.